Shipping policy

This Shipping Policy explains the shipping and delivery arrangements applicable to orders placed through fineartcanvasx.shop.

For shipping enquiries:

Email: info@fineartcanvasx.shop

Free Standard Shipping

fineartcanvasx.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

Customers are not charged a standard shipping fee for orders placed through the store.

Any other charge that legally applies to an order and is collected by us will be disclosed before the customer submits the order.

Estimated Delivery Time

Our estimated delivery period is:

15–20 calendar days

This estimate applies to standard orders unless a different timeframe is clearly disclosed for a particular product or order.

The delivery estimate is intended to provide customers with a reasonable indication of when an order should arrive.

Order Processing

After an order is submitted, it may undergo normal processing activities including:

• Payment verification;
• Fraud-prevention checks;
• Inventory confirmation;
• Order preparation;
• Packaging;
• Address verification; and
• Handover to the delivery provider.

Customers will normally receive an order confirmation electronically.

Where tracking information is available, it may be supplied after the shipment enters the carrier network.

Delivery Estimates

The 15–20 calendar day timeframe is an estimated delivery period and may occasionally be affected by circumstances outside our reasonable control.

Examples include:

• Severe weather;
• Transport interruption;
• Carrier congestion;
• Public holidays;
• Customs or border procedures where applicable;
• Security incidents;
• Natural disasters;
• Industrial action;
• Exceptional demand; or
• Incorrect delivery information provided by the customer.

Where we become aware of a material delay affecting an order, we will make reasonable efforts to provide relevant information.

UK Distance-Selling Delivery Requirements

UK distance-selling guidance requires traders to provide delivery arrangements, delivery costs and relevant delivery timing information before the customer places an order.

The general legal default is delivery within 30 days unless another delivery period has been agreed with the consumer. fineartcanvasx.shop expressly communicates an estimated delivery period of 15–20 calendar days for standard orders.

Delivery Address

Customers are responsible for checking delivery information carefully before submitting an order.

This includes:

• Recipient name;
• House or building number;
• Street;
• Apartment or unit information where applicable;
• Town or city;
• Postal code; and
• Country.

fineartcanvasx.shop cannot guarantee successful delivery where the customer supplies incomplete or inaccurate address information.

Address Changes

If you need to correct an address after submitting an order, contact:

info@fineartcanvasx.shop

as soon as possible.

We will make reasonable efforts to update the address if fulfilment has not progressed too far.

Once an order has been dispatched or transferred to a carrier, we cannot guarantee that an address can be changed.

Tracking

Tracking may be available for eligible shipments.

Where available, tracking information may be sent electronically.

Tracking events are generated by carriers and may not always update immediately.

A temporary absence of tracking movement does not necessarily mean that a shipment has been lost.

Split Shipments

An order containing multiple products may occasionally be shipped in more than one package.

Where this occurs:

• Packages may arrive on different dates;
• Separate tracking numbers may be generated; and
• Delivery of one package does not necessarily mean that the entire order has been delivered.

There is no additional standard shipping charge to the customer because standard shipping is free.

Delayed Orders

If your order has not arrived within the expected delivery period, contact:

info@fineartcanvasx.shop

Please provide your order number and the email address associated with the order.

We will review the available delivery information and take reasonable steps to investigate.

Nothing in this policy limits remedies available to consumers where goods are not delivered within the period required by applicable law or an agreed delivery deadline.

Lost Shipments

If tracking or carrier information indicates that a shipment may have been lost, contact us.

We may investigate with the relevant carrier or fulfilment provider.

Where an order is confirmed as lost before lawful delivery to the customer, we will provide an appropriate remedy in accordance with applicable law, which may include replacement or refund.

Packages Marked Delivered

If tracking indicates that an order was delivered but you cannot locate it, please:

• Check the delivery location;
• Check with other members of the household;
• Check any safe location around the property;
• Review carrier delivery information; and
• Contact us if the package remains missing.

We will review the available information and assist as reasonably appropriate.

Damaged During Delivery

If an order arrives damaged, contact:

info@fineartcanvasx.shop

as soon as reasonably possible.

Please provide the order number and information reasonably necessary to identify and assess the damage.

Photographs of the product and packaging may assist us in resolving the matter.

This does not reduce statutory rights relating to damaged or faulty goods.

Incorrect Product

If you receive the wrong product, contact us at info@fineartcanvasx.shop.

Where an incorrect item was supplied due to our error, we will provide an appropriate remedy in accordance with applicable law.

Failed Delivery

Where a carrier cannot complete delivery because of circumstances such as an incorrect address, refusal of delivery or failure to follow reasonable carrier collection procedures, the shipment may be returned.

If this happens, contact us so that we can review the circumstances.

Any action taken will remain subject to applicable consumer law.

Delivery and Risk

Responsibility for accidental loss or damage during delivery will be determined in accordance with applicable UK consumer law.

Nothing in this Shipping Policy is intended to transfer delivery risk to a consumer earlier than applicable legislation permits.

Cancellation During Shipping

A customer may have the right to cancel an eligible distance purchase even if the order has already been dispatched.

Where the statutory cancellation right applies, customers generally have 14 days after receiving eligible goods to communicate cancellation.

Please see our Return & Refund Policy for complete cancellation and return procedures.

Customs and Cross-Border Processing

Some orders may involve cross-border logistics or customs processing.

Where mandatory amounts are collected by fineartcanvasx.shop, they will be disclosed where legally required before the customer submits the order.

We seek to avoid unexpected charges and to provide applicable pricing information in accordance with consumer-protection requirements.

Delivery Restrictions

We may be unable to ship to a particular destination because of:

• Carrier restrictions;
• Legal restrictions;
• Sanctions;
• Product restrictions;
• Security restrictions; or
• Operational limitations.

If we cannot fulfil an accepted order, an appropriate refund will be provided where required.

Customer Responsibilities

Customers should:

• Provide accurate delivery information;
• Monitor available delivery notifications;
• Make reasonable arrangements to receive the package;
• Contact us promptly regarding known delivery problems; and
• Avoid providing an address to which they cannot lawfully or practically receive deliveries.

No Waiver of Consumer Rights

Nothing in this Shipping Policy limits any statutory right relating to:

• Timely delivery;
• Lost products;
• Damaged products;
• Faulty products;
• Misdescribed products;
• Cancellation; or
• Refunds.

Contact

For order and delivery enquiries:

fineartcanvasx.shop
Email: info@fineartcanvasx.shop