Refund policy

This Return and Refund Policy applies to purchases made through fineartcanvasx.shop.

For return, cancellation or refund enquiries, please contact:

Email: info@fineartcanvasx.shop

Your UK Consumer Rights

This policy operates alongside, and does not replace, rights available to consumers under applicable United Kingdom law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Nothing in this policy limits or excludes a statutory right that cannot legally be limited or excluded.

14-Day Right to Cancel Online Purchases

For goods covered by the statutory cancellation right, a UK consumer may cancel an online purchase without giving a reason.

The cancellation period generally expires 14 days after the day on which the customer, or a person nominated by the customer other than the carrier, receives the goods.

Where one order contains multiple goods delivered separately, the relevant cancellation period may run from receipt of the final qualifying item.

After informing us of the decision to cancel, the customer generally has a further 14 days to return the goods.

How to Exercise the Right to Cancel

To cancel an eligible purchase, contact:

info@fineartcanvasx.shop

The message should clearly state that you wish to cancel the contract.

Please include your order number and the email address used when placing your order so that we can identify the transaction.

A customer does not lose the statutory cancellation right simply because a particular cancellation form is not used. A clear statement communicating the decision to cancel is sufficient where the statutory right applies.

Cancellation Before Dispatch

If you request cancellation before your order has been dispatched, we will make reasonable efforts to stop fulfilment.

If cancellation can be completed before dispatch, the order will be cancelled and any payment due to be refunded will be returned to the original payment method.

If the order has already entered fulfilment or been dispatched, it may no longer be possible to intercept the shipment. Where the statutory cancellation right applies, you may still exercise that right after receiving the goods.

Returning Change-of-Mind Products

Where a return results from the exercise of the statutory cancellation right, customers must take reasonable care of the goods while they are in their possession.

Customers may inspect a product to the extent reasonably necessary to determine its nature, characteristics and functioning, similar to the way they could inspect an item in a physical shop.

Where handling goes beyond what is reasonably necessary and results in diminished value, applicable law may permit an appropriate deduction from the refund.

Please do not return an item without first contacting info@fineartcanvasx.shop for the appropriate return instructions and destination.

Return Shipping Costs for Change-of-Mind Returns

Unless the product is faulty, damaged, incorrect or otherwise non-conforming, the customer is responsible for the direct cost of returning a product following a change-of-mind cancellation.

Customers are encouraged to use an appropriately tracked or otherwise reliable shipping service and to retain proof of dispatch until the return has been completed.

fineartcanvasx.shop is not responsible for loss caused by a customer's failure to correctly address or appropriately package a return.

Condition of Returned Goods

Returned goods should, where reasonably possible:

• Be securely packaged;
• Include all components supplied with the product;
• Include accessories supplied with the product;
• Not have been deliberately damaged or altered; and
• Be handled only as reasonably necessary to inspect them.

Original packaging is preferred where available, but the absence of original packaging does not automatically remove a statutory cancellation right.

Refunds Following Statutory Cancellation

When a valid cancellation right has been exercised, we will process the refund in accordance with applicable UK law.

A refund will normally include the amount paid for the returned qualifying goods.

Because fineartcanvasx.shop provides free standard shipping, there is normally no standard outbound shipping charge to refund.

Where required by law, reimbursement will be made within the applicable statutory period. For returned goods, this will generally be no later than 14 days after we receive the goods back or receive appropriate evidence that they have been sent back, whichever occurs first where the legislation applies.

Refund Method

Refunds will normally be issued to the original payment method used for the purchase.

Once we initiate a refund, additional processing time may be required by the customer's bank, card issuer or payment provider before the funds appear in the customer's account.

We do not control external financial-institution processing times.

Damaged Products

If your product arrives damaged, please contact:

info@fineartcanvasx.shop

Customers should contact us as soon as reasonably possible after discovering delivery damage.

Where appropriate, we may ask for:

• The order number;
• Photographs of the damaged item;
• Photographs of external packaging;
• Photographs of shipping labels; and
• A description of the problem.

These requests are intended to help us investigate the issue and do not limit statutory rights.

Incorrect Products

If you receive a product materially different from the product you ordered, contact info@fineartcanvasx.shop.

We will review the order and provide an appropriate remedy in accordance with applicable law, which may include replacement, return arrangements or refund.

Customers will not be required to bear reasonable return costs where goods were supplied incorrectly due to our error.

Faulty or Non-Conforming Goods

The statutory rules applying to faulty goods are separate from the 14-day change-of-mind cancellation right.

Under the Consumer Rights Act 2015, goods supplied to consumers must satisfy applicable legal standards, including requirements relating to satisfactory quality, fitness for purpose and conformity with description where those requirements apply.

UK consumers may have a short-term right to reject qualifying faulty goods within 30 days and may have subsequent rights to repair, replacement, price reduction or final rejection depending on the circumstances.

Nothing in this policy reduces those rights.

Exceptions to the Statutory Cooling-Off Right

UK law provides exceptions to the ordinary distance-selling cancellation right in certain circumstances.

These may include, where applicable, goods made to a customer's specifications or clearly personalised goods.

Accordingly, where fineartcanvasx.shop offers genuinely customised or personalised products, the statutory change-of-mind cancellation right may not apply once the relevant legal conditions are satisfied.

This exception does not remove rights relating to faulty, damaged, incorrect or misdescribed goods.

Products That Cannot Be Resold

A product will not automatically be excluded from a statutory return merely because packaging has been opened.

However, where the law permits an exemption due to the nature of the product, or where the customer's handling has caused a legally recoverable reduction in value, that may affect the available remedy.

Refused Deliveries

Refusing a delivery does not necessarily constitute valid notice of cancellation.

Customers wishing to exercise a legal cancellation right should communicate their decision clearly by contacting info@fineartcanvasx.shop.

Failed or Undeliverable Returns

Customers are responsible for following return instructions provided by us.

Returns sent to an unauthorised or incorrect destination may be delayed or may not be capable of being associated with the relevant order.

Please contact us before sending a return.

Chargebacks

If there is a problem with an order, we encourage customers to contact us first at info@fineartcanvasx.shop so that we have an opportunity to investigate and resolve the matter.

Nothing in this section prevents a customer from exercising any lawful rights available through a card issuer, payment provider or applicable law.

Return Fraud and Abuse

We may investigate returns where there is reasonable evidence of fraud, deliberate product substitution, falsified claims or other abusive conduct.

However, fraud-prevention procedures will not be used to unlawfully deny genuine statutory consumer rights.

Contact

For all cancellation, return and refund matters:

fineartcanvasx.shop
Email: info@fineartcanvasx.shop